Troubleshooting
Solutions for common problems with AutoTrack.
Quick Help
Try these general solutions first:
- Refresh the page / restart the browser
- Check your internet connection
- Verify that you're logged in
- Clear browser cache and cookies
Chrome Extension Problems
Extension doesn't appear in toolbar
Solution:
- Click the puzzle icon (extensions) in the top right of Chrome
- Find "AutoTrack" in the list
- Click the pin icon to pin it to the toolbar
Login doesn't work
Possible causes and solutions:
- Wrong credentials: Check if your email and password are correct
- Account doesn't exist: Try logging in first at app.autotrack.dev
- No internet: Check your internet connection
- Browser cache: Clear cache and try again
Entries don't arrive in dashboard
Troubleshooting steps:
- Verify that you're logged in to the extension
- Refresh your dashboard (F5)
- Check the browser console for errors:
- Press F12
- Go to "Console" tab
- Look for red error messages
- Check if your API key is still valid (dashboard → API Key)
- Try logging out and back in
Extension popup doesn't open
Solution:
- Go to
chrome://extensions/
- Find AutoTrack in the list
- Click "Remove" and reinstall the extension
- Or click "Reload" (refresh icon) to reload the extension
npm Package Problems
Git hooks not installed
Solution:
Manually reinstall the git hooks:
npx @svenjens/mcp-autotrack-server postinstall
Verify that the hooks are installed:
ls -la ~/.git-templates/hooks/
You should see a post-commit
file.
No automatic entries on commits
Troubleshooting checklist:
- Check if you're in a git repository:
git status
- Use conventional commit format:Commits without prefix (feat:, fix:, etc.) are not logged!
git commit -m "feat: your feature description"
- Check git hooks in repository:You should see a
ls -la .git/hooks/
post-commit
file. - Check status:
npx @svenjens/mcp-autotrack-server status
- Check hook executable permissions:
chmod +x .git/hooks/post-commit
Entries not visible in dashboard
Check these points:
- Check auto-submit setting:Should be "true" (or empty, then default is true).
echo $WORKLOG_AUTO_SUBMIT
- Verify authentication:Log in again with your credentials.
autotrack init
- Check internet connection:
ping app.autotrack.dev
- Refresh dashboard: Press F5 in your browser
- Check local entries: Entries are stored locally in
~/.autotrack/
Package installation fails
Solution:
- Check npm version:npm 8.0.0 or higher is required.
npm --version
- Update npm:
npm install -g npm@latest
- Clear npm cache:
npm cache clean --force
- Try installing again:
npm install -g @svenjens/mcp-autotrack-server
Dashboard Problems
Dashboard doesn't load
Troubleshooting steps:
- Check your internet connection
- Try a different browser
- Clear browser cache and cookies:
- Chrome: Settings → Privacy → Clear browsing data
- Firefox: Settings → Privacy → Clear Data
- Safari: Safari → Clear History
- Check system status at
status.autotrack.dev
(if available) - Try incognito/private mode to rule out extension conflicts
Entries not visible
Check these points:
- Refresh the page: Press F5
- Check filters: You might be filtering out the entries
- Check that entries were logged:
- Check Chrome extension popup
- Check terminal output on git commit
- Check browser console for errors: F12 → Console tab
- Verify you're logged in to the correct account
API key generation doesn't work
Solution:
- Check if you're logged in
- Refresh the page (F5)
- Check browser console for errors (F12)
- Try logging out and back in
- If it keeps failing, contact support
Authentication Problems
Can't log in
Troubleshooting:
- Check credentials: Verify email and password
- Password reset: Use "Forgot Password" link on login page
- Account verification: Check if your email address is verified
- Browser issues: Try incognito mode or different browser
- Cookie settings: Make sure cookies are enabled
"Unauthorized" errors
Solution:
- Re-login: Log out and back in
- API key refresh: Generate new API key
- Clear tokens:
rm -rf ~/.autotrack/ autotrack init
- Check API key expiration: API keys don't expire, but can be revoked
Performance Problems
Dashboard is slow
Solutions:
- Clear browser cache
- Close other tabs that use a lot of resources
- Use filters to show less data
- Update your browser to the latest version
- Check your internet speed
Git commits are slow
Possible causes:
- Network latency: The post-commit hook communicates with the API
- Solution 1: Disable auto-submit for faster commits:
export WORKLOG_AUTO_SUBMIT="false"
- Solution 2: Run the hook in background (coming in future version)
Data & Sync Problems
Entries disappeared
What to do:
- Check filters: You might be filtering them out
- Check date range: Adjust date filter
- Check local backup:Entries are stored locally as backup.
ls ~/.autotrack/
- Contact support: If entries are really gone, get in touch
Duplicate entries
Possible causes:
- Multiple git hooks active (check
.git/hooks/
) - Manual entry + automatic entry for the same commit
- Network retry after timeout
Solution:
- Delete duplicates manually in dashboard
- Check git hooks configuration
Other Problems
Environment variables don't work
Troubleshooting:
- Check if they're set:
echo $WORKLOG_AUTO_SUBMIT echo $WORKLOG_DASHBOARD_URL
- Check your shell config:
cat ~/.bashrc | grep WORKLOG cat ~/.zshrc | grep WORKLOG
- Reload shell:
source ~/.bashrc # or ~/.zshrc
- Restart terminal completely
Still having problems?
If your problem isn't listed here or the solutions don't work:
- Check the FAQ for general questions
- Open an issue on GitHub
- Send an email to hello@autotrack.dev