DocumentationTroubleshooting

Troubleshooting

Solutions for common problems with AutoTrack.

Quick Help

Try these general solutions first:
  • Refresh the page / restart the browser
  • Check your internet connection
  • Verify that you're logged in
  • Clear browser cache and cookies

Chrome Extension Problems

Extension doesn't appear in toolbar

Solution:

  1. Click the puzzle icon (extensions) in the top right of Chrome
  2. Find "AutoTrack" in the list
  3. Click the pin icon to pin it to the toolbar

Login doesn't work

Possible causes and solutions:

  • Wrong credentials: Check if your email and password are correct
  • Account doesn't exist: Try logging in first at app.autotrack.dev
  • No internet: Check your internet connection
  • Browser cache: Clear cache and try again

Entries don't arrive in dashboard

Troubleshooting steps:

  1. Verify that you're logged in to the extension
  2. Refresh your dashboard (F5)
  3. Check the browser console for errors:
    • Press F12
    • Go to "Console" tab
    • Look for red error messages
  4. Check if your API key is still valid (dashboard → API Key)
  5. Try logging out and back in

Extension popup doesn't open

Solution:

  1. Go to chrome://extensions/
  2. Find AutoTrack in the list
  3. Click "Remove" and reinstall the extension
  4. Or click "Reload" (refresh icon) to reload the extension

npm Package Problems

Git hooks not installed

Solution:

Manually reinstall the git hooks:

npx @svenjens/mcp-autotrack-server postinstall

Verify that the hooks are installed:

ls -la ~/.git-templates/hooks/

You should see a post-commit file.

No automatic entries on commits

Troubleshooting checklist:

  1. Check if you're in a git repository:
    git status
  2. Use conventional commit format:
    git commit -m "feat: your feature description"
    Commits without prefix (feat:, fix:, etc.) are not logged!
  3. Check git hooks in repository:
    ls -la .git/hooks/
    You should see a post-commit file.
  4. Check status:
    npx @svenjens/mcp-autotrack-server status
  5. Check hook executable permissions:
    chmod +x .git/hooks/post-commit

Entries not visible in dashboard

Check these points:

  1. Check auto-submit setting:
    echo $WORKLOG_AUTO_SUBMIT
    Should be "true" (or empty, then default is true).
  2. Verify authentication:
    autotrack init
    Log in again with your credentials.
  3. Check internet connection:
    ping app.autotrack.dev
  4. Refresh dashboard: Press F5 in your browser
  5. Check local entries: Entries are stored locally in ~/.autotrack/

Package installation fails

Solution:

  1. Check npm version:
    npm --version
    npm 8.0.0 or higher is required.
  2. Update npm:
    npm install -g npm@latest
  3. Clear npm cache:
    npm cache clean --force
  4. Try installing again:
    npm install -g @svenjens/mcp-autotrack-server

Dashboard Problems

Dashboard doesn't load

Troubleshooting steps:

  1. Check your internet connection
  2. Try a different browser
  3. Clear browser cache and cookies:
    • Chrome: Settings → Privacy → Clear browsing data
    • Firefox: Settings → Privacy → Clear Data
    • Safari: Safari → Clear History
  4. Check system status at status.autotrack.dev (if available)
  5. Try incognito/private mode to rule out extension conflicts

Entries not visible

Check these points:

  1. Refresh the page: Press F5
  2. Check filters: You might be filtering out the entries
  3. Check that entries were logged:
    • Check Chrome extension popup
    • Check terminal output on git commit
  4. Check browser console for errors: F12 → Console tab
  5. Verify you're logged in to the correct account

API key generation doesn't work

Solution:

  1. Check if you're logged in
  2. Refresh the page (F5)
  3. Check browser console for errors (F12)
  4. Try logging out and back in
  5. If it keeps failing, contact support

Authentication Problems

Can't log in

Troubleshooting:

  1. Check credentials: Verify email and password
  2. Password reset: Use "Forgot Password" link on login page
  3. Account verification: Check if your email address is verified
  4. Browser issues: Try incognito mode or different browser
  5. Cookie settings: Make sure cookies are enabled

"Unauthorized" errors

Solution:

  1. Re-login: Log out and back in
  2. API key refresh: Generate new API key
  3. Clear tokens:
    rm -rf ~/.autotrack/ autotrack init
  4. Check API key expiration: API keys don't expire, but can be revoked

Performance Problems

Dashboard is slow

Solutions:

  • Clear browser cache
  • Close other tabs that use a lot of resources
  • Use filters to show less data
  • Update your browser to the latest version
  • Check your internet speed

Git commits are slow

Possible causes:

  • Network latency: The post-commit hook communicates with the API
  • Solution 1: Disable auto-submit for faster commits:
    export WORKLOG_AUTO_SUBMIT="false"
  • Solution 2: Run the hook in background (coming in future version)

Data & Sync Problems

Entries disappeared

What to do:

  1. Check filters: You might be filtering them out
  2. Check date range: Adjust date filter
  3. Check local backup:
    ls ~/.autotrack/
    Entries are stored locally as backup.
  4. Contact support: If entries are really gone, get in touch

Duplicate entries

Possible causes:

  • Multiple git hooks active (check .git/hooks/)
  • Manual entry + automatic entry for the same commit
  • Network retry after timeout

Solution:

  • Delete duplicates manually in dashboard
  • Check git hooks configuration

Other Problems

Environment variables don't work

Troubleshooting:

  1. Check if they're set:
    echo $WORKLOG_AUTO_SUBMIT echo $WORKLOG_DASHBOARD_URL
  2. Check your shell config:
    cat ~/.bashrc | grep WORKLOG cat ~/.zshrc | grep WORKLOG
  3. Reload shell:
    source ~/.bashrc  # or ~/.zshrc
  4. Restart terminal completely

Still having problems?

If your problem isn't listed here or the solutions don't work: